Disputed Resolutions
While MANSHUR strives for accurate resolutions, disputes occasionally arise. Here's how the dispute process works.
When to File a Dispute
You may file a dispute if:
✅ The resolution source shows different data than what was used ✅ The resolution criteria were applied incorrectly ✅ There was a clear error in the resolution process ✅ The market description was ambiguous and resolved unfairly
You should NOT file a dispute if:
❌ You simply disagree with the outcome ❌ You misunderstood the market rules ❌ The source data changed after resolution (revisions) ❌ You lost money and want a refund
Dispute Timeline
| Timeframe | Action |
|---|---|
| 0-24 hours | File dispute with evidence |
| 24-72 hours | Resolution team reviews |
| 72-96 hours | Decision communicated |
| 96+ hours | Resolution final (unless appealed) |
How to File a Dispute
Step 1: Gather Evidence
Before filing, collect:
- Screenshots of the resolution source
- Links to official data
- Timestamps (with timezone)
- Any other supporting documentation
Step 2: Submit Dispute
- Go to the market page
- Click "Dispute Resolution" (available for 24 hours after resolution)
- Select your dispute reason
- Upload your evidence
- Explain why the resolution is incorrect
Step 3: Wait for Review
The resolution team will:
- Review your evidence
- Check the original resolution
- Consult backup sources if needed
- Make a determination
Step 4: Receive Decision
You'll be notified of the outcome:
- Dispute upheld - Resolution corrected, payouts adjusted
- Dispute denied - Original resolution stands, with explanation
Dispute Reasons
Reason 1: Source Data Error
The resolution source showed different data than what was used.
Required evidence:
- Screenshot of the source at resolution time
- Archived/cached version if available
- Timestamp proving data was available
Reason 2: Incorrect Application
The resolution criteria were applied incorrectly.
Required evidence:
- Market description text
- Explanation of correct interpretation
- How outcome should differ
Reason 3: Process Error
A technical or procedural error occurred.
Required evidence:
- Description of the error
- How it affected your position
- Supporting documentation
Reason 4: Ambiguous Resolution
The market description was unclear.
Required evidence:
- The ambiguous language
- Multiple reasonable interpretations
- Why the chosen resolution is unfair
What Happens After a Dispute
If Dispute is Upheld
- Original resolution is reversed
- New resolution is published
- Payouts are recalculated
- Funds are redistributed within 24 hours
If Dispute is Denied
- Original resolution stands
- Detailed explanation provided
- No changes to payouts
- You may appeal within 24 hours
Appeal Process
If your dispute is denied, you may appeal once:
- Click "Appeal Decision" within 24 hours
- Provide additional evidence not previously submitted
- A senior resolution officer reviews
- Final decision issued within 48 hours
- No further appeals allowed
Dispute Statistics
MANSHUR maintains high resolution accuracy:
| Metric | Value |
|---|---|
| Markets resolved | 10,000+ |
| Dispute rate | < 0.5% |
| Disputes upheld | ~15% of disputes |
| Average resolution time | 48 hours |
Prevention Tips
Avoid disputes by:
- Reading market descriptions carefully before trading
- Understanding resolution sources and their limitations
- Checking edge case handling in market rules
- Monitoring markets as resolution approaches
- Asking questions before trading if unclear
Contact Support
For urgent resolution issues:
- Email: support@manshur.com
- In-app: Help → Contact Support
- Response time: Within 4 hours for resolution issues
Key Takeaways
- Disputes must be filed within 24 hours of resolution
- Evidence is required for all disputes
- Most resolutions are correct - disputes are rare
- Appeals are available if dispute is denied
- Read market rules carefully to avoid disputes